Shipping & Returns

Free Shipping

We offer free shipping on all Australian orders over $120.00

Australian Shipping

Flat rate:  $10.00

International Shipping*

Flat rate $25.00

Please ensure you are aware of shipping times before making your selection.

How long will it take?

Australian Domestic

* Covid-19 has impacted Australia Post and our shipping provider Sendle, and while they are all still delivering there will be some delays due to the decreased workforce on the ground.

Usually 1-4 days delivery times

New Zealand

Can take up to 1 month due to COVID-19, however most cases parcels are taking around 10 -16 days. 

All other international customers

Can take up to 2 months due to COVID-19, however most cases parcels are taking around 30 days. 

When will my order be processed?

We endeavour to get all orders out within 24 hours, however during busy periods this may be extended to 2-3 days.  Orders will not be processed on weekends.

Returns & Exchanges

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at   and we will do our utmost to resolve any issue.

Urban Active Naturals does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by email.

After confirming claims when receiving the returned goods, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.

 *International Shipping Disclaimer

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. Urban Active Naturals has no liability to cover these charges.  We are unable to provide you with the exact amount of the charges as we are not aware what these may be. Your order confirmation details show only the amount collected by Urban Active Naturals, please contact your local government for specific details. By completing your order, you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.